Frequently Asked Questions
Please read our FAQ before sending us a message.
Shipping rates depend upon the total price of the order, the weight and the method of delivery that you choose. Street addresses are required to ensure proper delivery for online orders.
We accept Visa & Master Card, Cashiers Checks and Money orders. We do not send orders COD.
Standard Delivery (8-10 Calendar Days and subject to payment verification)
Please allow 8-10 calendar days from the date of shipment (excluding US holidays). Orders generally ship the next business day.
Two-Day Air Delivery (2-3 Business Days and subject to payment verification)
Orders placed on a business day (M-F) prior to 11:00 am Central Standard Time will ship the same day, subject to payment verification. Orders placed after 11:00 am will ship the following business day, subject to payment verification. Orders processed on the weekend will ship on the next business day (Monday). Please allow 2-3 business days for your package to arrive once it leaves our Distribution Center. Business days do not include weekends or US holidays.
Next-Day Delivery (1 Business Day and Subject to payment verification)
Orders placed on a business day (Monday-Friday) before 11:00 am Central Standard Time will ship the same day. Orders placed after 11:00 am Ship the following business day; Orders processed on the weekend will ship on the next business day. Business days don’t include weekends or any US holidays.
*We only ship to the 48 contiguous United States
We respect your privacy and we don’t take the personal information you provided for granted. We strive to assure you, our valued customers, that the information we gather receives only the highest level of confidentiality and security. When providing your personal information to Soccerkraze, we will not give or sell your individual information to third party companies for use in marketing or solicitation. We will maintain the confidentiality of your personal information. However, if you still prefer to talk to a live person to place our order please call us at 1-866-96 KRAZE (57293). We would be happy to assist you during our normal business hours.
If for any reason, you are not satisfied with your purchase, you may return it in new original condition and with the original tags attached within 30 days of receiving the merchandise. (ANY USED OR WORN ITEMS WILL NOT BE ACCEPTED, MAKE SURE YOU TRY ON YOUR SHOES & OTHER GEAR INSIDE) We will exchange the item or give you full credit or a refund for the purchased price using your original method of payment. Please allow up to 20 calendar days from the day you return your package for your return to be credited or exchanged.
When returning the item you purchased, please include the new unused item along with the return form sent with your shipment. Fill out the required information. If the return form is unavailable, on a sheet of paper include your name, address, email, order number, and daytime phone number, along with the reason for the return. If the item is an exchange, please include the style number, size and color of the product you would like exchanged and payment information in case there is an amount due back to you or to Soccerkraze. Please send your package via standard UPS.
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